Billing & Payment Policy

All fees are quoted and invoiced in Indian Rupees (INR) unless stated otherwise, plus applicable taxes including GST. Invoices are generated in advance of each billing cycle (monthly, quarterly, or annually, as selected) and are available in your client portal.

We accept payment via major credit/debit cards, net banking, UPI, and other methods made available through our payment gateway partners at checkout. For select enterprise or dedicated infrastructure orders, bank transfer (NEFT/RTGS) may be arranged on request.

Services renew automatically at the end of each billing cycle at the then-current rate, using your saved payment method where available, unless cancelled before the renewal date through your client portal. You will receive a renewal reminder email in advance of each renewal.

Invoices are due on the date shown on the invoice. If payment is not received by the due date, we may send payment reminders and, if the invoice remains unpaid, suspend the affected Service after the grace period stated on your invoice or in the client portal (typically 5–7 days past due). Continued non-payment may result in termination and data deletion as described in our Terms of Service.

If an automatic renewal payment fails (e.g., due to an expired card), we will notify you and may retry the charge over the following days. Please keep your payment details up to date in your client portal to avoid service interruption.

We may change the price of a Service with at least 30 days' written notice, effective from your next renewal after the notice period. Price changes will not apply retroactively to an already-paid billing cycle.

Prices displayed may be exclusive of applicable taxes unless stated otherwise. You are responsible for any taxes associated with your purchase, and GST-registered customers can add their GSTIN to their account for correct invoicing.

If you believe you have been billed in error, contact support@fix24.cloud within 30 days of the charge with your invoice number and details of the dispute. We will investigate and respond with our findings, and issue a correction or refund where warranted.

Please contact us before initiating a chargeback with your bank or card issuer, as we are able to resolve most billing issues directly and more quickly. Accounts that initiate a chargeback without first contacting us may be suspended pending resolution, and repeated unwarranted chargebacks may result in termination.

Refund eligibility is governed by our Refund & Cancellation Policy.

We may update this policy from time to time. Material changes will be posted here with an updated date.

For billing questions, contact support@fix24.cloud or call 75759 50003. Fix24.cloud, Datamation Group, Guwahati, Assam, India.