Support Guides

Where is my Tally data stored on the cloud?

Find the exact folder where your company data lives on your Fix24 cloud desktop.

4 min read

How to print directly from your cloud desktop (TOC/RDP)

Set up local printer redirection so print jobs from your RDP session come out on your office printer.

How to take a manual Tally backup on your cloud desktop

Your data is auto-backed up daily, but here's how to take a manual backup anytime.

4 min read

How to upload existing Tally data to your cloud desktop

Move your company data from a local PC into your Fix24 cloud environment.

Fixing a black screen on your cloud desktop session

Quick fixes for the most common cause of a black/blank Remote Desktop screen.

How to activate your Tally license on the cloud

Steps to activate or reactivate a Tally license inside your Fix24 cloud desktop.

Using one-click export for reports and vouchers

Export any Tally report to Excel, PDF, or JPEG in a single step.

Copy-paste text and files between your PC and the cloud desktop

Enable clipboard sharing so you can copy-paste directly between your computer and your cloud session.

Downloading exported files from the cloud to your computer

Get an exported report, PDF, or backup off your cloud desktop and onto your local machine.

How to properly sign out of your cloud desktop (RDP)

The right way to end your session so your data saves correctly and licenses are released.

Upgrading your Tally version on the cloud

How Tally version upgrades are handled on Fix24 cloud desktops.

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I forgot my cloud desktop password

What to do if you can't remember your RDP login password.

How to change your cloud desktop password

Change your own RDP login password once you're signed in.