Terms of Service

By registering for an account, purchasing a Service, or otherwise using Fix24.cloud, you confirm that you are at least 18 years of age (or the age of majority in your jurisdiction), that you have the legal authority to enter into this agreement on behalf of yourself or the entity you represent, and that all information you provide to us is accurate and complete.

Fix24.cloud provides cloud hosting, VPS, dedicated and managed servers, cloud storage and backup, VPN, colocation, domain registration, SSL certificates, and related infrastructure and managed services ("Services"). Features, specifications, and pricing for each Service are described on our website or in your order confirmation and may be updated from time to time. We reserve the right to modify, suspend, or discontinue any Service, in whole or in part, with reasonable prior notice except where immediate action is required for security, legal, or operational reasons.

You are responsible for maintaining the confidentiality of your account credentials, API keys, and access tokens, and for all activity that occurs under your account, whether authorized or not. You must notify us immediately at support@fix24.cloud of any suspected unauthorized use or security breach. Fix24 is not liable for any loss arising from your failure to safeguard your account.

Use of our Services is subject to our Acceptable Usage Policy, which is incorporated into these Terms by reference. You agree not to use our Services for any unlawful purpose, to transmit spam or malware, to host phishing or infringing content, to launch denial-of-service or brute-force attacks, or to engage in any activity that disrupts, degrades, or interferes with our infrastructure, network, or other customers. We reserve the right to suspend or terminate Services immediately for violations without prior notice where necessary to protect our network or other users.

All fees are quoted in Indian Rupees (INR) unless stated otherwise and are billed in advance on a monthly, quarterly, or annual basis as selected at checkout, plus applicable taxes (including GST). Payment is due on the invoice date; invoices unpaid after the due date may result in service suspension. Renewal is automatic unless cancelled prior to the renewal date through your client portal. We reserve the right to change prices with at least 30 days' written notice, effective from your next billing cycle. Full details are set out in our Billing & Payment Policy.

We may suspend or terminate your access to the Services, with or without notice, for non-payment, violation of these Terms or our Acceptable Usage Policy, suspected fraudulent activity, or where required by law or a government or judicial order. Data associated with a suspended or terminated account may be retained for a limited grace period (typically 15 days from suspension) to allow for account recovery, after which it may be permanently deleted. You may cancel your Services at any time through your client portal; no refunds are issued for the unused portion of a billing period except as set out in our Refund & Cancellation Policy.

New customers may request a full refund of their initial hosting purchase within 30 days of activation, per our Refund & Cancellation Policy. This guarantee applies to first-time orders of eligible shared/cloud hosting and VPS plans only.

Applicable uptime commitments, maintenance windows, support response times, and service credits are set out in our Service Level Agreement (SLA), which forms part of these Terms for the relevant Service tier.

You retain all rights, title, and interest in the data you upload, store, or process using our Services ("Customer Data"). You are solely responsible for the legality, accuracy, and appropriateness of your Customer Data and for maintaining independent backups. Our approach to backups is described in our Backup & Disaster Recovery Policy. We are not liable for any loss or corruption of Customer Data except to the extent caused by our gross negligence or willful misconduct.

The Fix24.cloud name, logo, website, and all associated software, documentation, and materials are the property of Datamation Group and are protected by applicable intellectual property laws. Nothing in these Terms grants you any right to use our trademarks, logos, or branding without our prior written consent.

Our Services may integrate with or rely on third-party providers (such as upstream data centers, domain registries, payment gateways, or licensed software vendors). We are not responsible for the acts, omissions, or service interruptions of such third parties, though we will use commercially reasonable efforts to assist in resolving related issues.

Except as expressly stated in these Terms or an applicable SLA, our Services are provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

To the maximum extent permitted by law, Fix24.cloud and Datamation Group shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, data, or goodwill, arising from or related to your use of the Services. Our total aggregate liability arising out of or relating to these Terms shall not exceed the total fees paid by you to Fix24 for the Service giving rise to the claim during the three (3) months preceding the event.

You agree to indemnify and hold harmless Fix24.cloud, Datamation Group, and their respective officers, employees, and agents from any claims, damages, liabilities, and expenses (including reasonable legal fees) arising from your use of the Services, your Customer Data, or your violation of these Terms or applicable law.

We may update these Terms from time to time to reflect changes in our Services, legal requirements, or business practices. Material changes will be communicated via email or a notice on our website at least 15 days before taking effect. Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

These Terms are governed by the laws of India, without regard to conflict-of-law principles. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in Guwahati, Assam, India.

For questions about these Terms, please contact us at support@fix24.cloud or call 75759 50003. Fix24.cloud, Datamation Group, Guwahati, Assam, India.