Refund & Cancellation Policy

New customers may request a full refund of their initial purchase within 30 days of activation, for eligible shared/cloud hosting and VPS plans. This guarantee is intended to let you evaluate our Services risk-free and applies once per customer/account.

• Renewal payments on existing Services;
• Domain name registrations, transfers, or renewals (non-refundable once registered, per registry rules);
• SSL certificates and third-party licenses (e.g., cPanel, control panels, software licenses) once issued;
• Dedicated servers, custom-built infrastructure, and colocation setups;
• Setup, installation, migration, or one-time configuration fees;
• Managed service add-ons once work has commenced; and
• Accounts suspended or terminated for violation of our Acceptable Usage Policy.

Email support@fix24.cloud with your account/order ID and reason for the request. Approved refunds are processed to the original payment method within 7–10 business days. We reserve the right to decline refund requests that fall outside this policy or show evidence of abuse (e.g., repeated sign-up/refund cycles).

You may cancel any active Service at any time through your client portal, or by emailing support@fix24.cloud. To avoid being billed for the next cycle, cancellation must be submitted before your renewal date. Cancelling does not automatically entitle you to a refund for the current billing period beyond what is described above.

Mid-cycle downgrades take effect at the start of your next billing cycle unless otherwise agreed. We do not provide prorated refunds for the difference between plan tiers mid-cycle; upgrades are prorated and billed at checkout.

If we terminate your Service for cause (non-payment, AUP violation, fraud, or legal requirement), no refund will be issued for the current or any prior billing period.

Free trial Services are provided at no charge and are not eligible for refunds, as described in our Free Trial Terms.

We may update this policy from time to time. Material changes will be posted here with an updated date and, where appropriate, communicated to active customers.

For refund or cancellation questions, contact us at support@fix24.cloud or call 75759 50003. Fix24.cloud, Datamation Group, Guwahati, Assam, India.