Cloud Desktop Session
Black screen
Disconnect
Reconnect
Desktop loads
Most black screens clear up after a disconnect + reconnect, which forces the session to redraw the display from scratch.
Common causes
A black screen right after login is almost always caused by a graphics/display glitch in the Remote Desktop session, not data loss — your Tally data is safe.
Try these steps in order
- Wait 15–20 seconds — the desktop is often still loading after login.
- Resize the window — drag the RDP window edge slightly, or toggle full screen (Ctrl+Alt+Break), which forces a screen redraw.
- Disconnect and reconnect — close the Remote Desktop window and reconnect; this reloads the session without logging you out of Windows.
- Lower display quality — in Remote Desktop Connection, go to Show Options > Display and reduce color depth to 16-bit, then reconnect.
If the black screen persists after a reconnect, contact Fix24 support so we can restart your session from the server side.
Still stuck?
Our support team can jump on a call or remote in to help directly.